Question 1

Is this real human hair?

Accepted Answer

Yes — 100% single-donor Remy human hair with the cuticle intact and aligned. It can be washed, heat-styled to 180°C and toned by a professional colourist.

Question 2

How long will a set last?

Accepted Answer

With correct aftercare, 9–12 months of regular wear. Clients who wear a set only for events routinely get two years from one.

Question 3

Will extensions damage my hair?

Accepted Answer

Clip-in, halo and ponytail pieces put no permanent tension on your hair. Tape-in wear is safe as long as panels are removed with the correct solvent every 6–8 weeks.

Question 4

How do I pick the right shade?

Accepted Answer

Match to your mid-lengths and ends in indirect daylight, not to your roots. Email a photo to hello@needthathair.com and we'll match it by hand at no cost.

Question 5

Can I colour the hair?

Accepted Answer

It can be toned or taken darker by a professional. We don't recommend lifting — bleaching processed hair compromises the cuticle.

Question 6

How many sets do I need?

Accepted Answer

One set covers fine to medium hair. Naturally thick hair, or anything past 22 inches, blends best with an added volume set.

Question 7

Can I sleep and swim in them?

Accepted Answer

Remove clip-ins before sleeping. Tape-ins can be slept in when braided loosely. Rinse with fresh water immediately after chlorine or salt water.

Question 8

Do you ship internationally?

Accepted Answer

Yes, to over 40 countries. Duties are calculated at checkout so there's nothing to pay on delivery.

FAQ